Refund policy

At Artriso, we stand behind our products. If something isn't right, we'll make it right.

Our Returns Window

You may request a return within 7 days of delivery for eligible items.

Eligible for Return

  • Products received in a damaged or defective condition
  • Products that are significantly different from their description
  • Wrong item delivered

Not Eligible for Return

  • Products that have been opened, used, or mixed (for hygiene and safety reasons — once eco resin or pigments are opened, they cannot be resold)
  • Products damaged due to improper storage or use (e.g., moisture exposure, incorrect mixing)
  • Orders where the return request is made after 7 days of delivery
  • Sale or discounted items (unless defective)

How to Initiate a Return

  1. Email us at contact@artriso.com within 7 days of delivery with your order number and clear photographs and video of the issue along with unboxing video if claiming for missing items.
  2. Our team will review your request within 2 business days
  3. If approved, we will provide a return shipping label or arrange pickup (at our cost for defective/wrong items)
  4. Do not send any item back without written approval from us — unapproved returns will not be processed

Refunds

Once we receive and inspect the returned item, we will process your refund within 5–7 business days.

Refunds will be issued to your original payment method:

  • Credit/Debit Card: 5–7 business days (subject to your bank's processing time)
  • UPI / Net Banking: 3–5 business days
  • Prepaid orders: Refunded to source

Shipping charges are non-refundable unless the return is due to our error (wrong item, defective product).

Exchanges

We do not offer direct exchanges. If you need a different product, please initiate a return (if eligible) and place a new order.

Cancellations

  • Orders may be cancelled within 12 hours of placing the order for a full refund
  • Once dispatched, orders cannot be cancelled
  • To cancel, email us immediately at contact@artriso.com with your order number

Consumer Rights (India)

Your statutory rights under the Consumer Protection Act 2019 are not affected by this policy. If you have a consumer dispute, you may approach the National Consumer Helpline (1800-11-4000) or file a complaint at consumerhelpline.gov.in.